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TERMS & CONDITIONS 

Please read these Terms and Conditions carefully before using our services. By booking, hiring, or engaging with The Prop Haus, you agree to comply with and be bound by the following terms.

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1. General Terms

  • Service Provider: The Prop Haus ("we," "us," or "our") provides event hire and party rental services.

  • Agreement: These terms form a binding agreement between you (the "client") and The Prop Haus.

 

2. Bookings and Payments

  • Booking Confirmation: A booking is only confirmed once a deposit or full payment has been received.

  • Deposit: A non-refundable deposit of 25% is required to secure your booking.

  • Full Payment: The remaining balance must be paid 7 days prior to the event.

  • Cancellations: Cancellations must be advised as soon as conveniently possible. In certain circumstances, depending on the time frame of the event- some cancellations will incur non-refundable charges.

 

3. Delivery

  • Delivery: Delivery fees are included in the quoted price within a 20km radius of Charters Towers. Custom quotes will be calculated based on the location and size of the order. Delivery times will be agreed upon in advance.

 

4. Use of Hired Items

  • Responsibility: Hired items remain the property of The Prop Haus. The client is responsible for any loss, damage, or theft of items during the hire period.

  • Care Instructions: Items must be used as intended and in accordance with any provided instructions.

  • Prohibited Uses: Items must not be used outdoors in inclement weather unless explicitly agreed. The Prop Haus strongly encourage clients have a "Wet Weather Plan" otherwise we may not be able to supply goods. 

 

5. Damages and Loss

  • Damage Fee: Any damage to or loss of items will result in a repair or replacement fee, determined at our discretion.

 

6. Liability

  • Event Liability: The Prop Haus is not liable for any injury, damage, or loss caused by the use of hired items. 

  • Third-Party Services: We are not responsible for services or items provided by third parties arranged by the client.

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7. Changes to Terms

The Prop Haus reserves the right to update these terms at any time. Changes will be effective immediately upon posting to our website.

 

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Thank you for choosing The Prop Haus! 

We look forward to making your event unforgettable.

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