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FREQUENTLY ASKED QUESTIONS

How do I secure my preferred hire items?

You can book your items by filling in the submission form via the website or sending us an email with your preferred hire items and date.

What’s included in the hire cost?

Our prices include complimentary delivery, installation and collection from venue. We offer FREE delivery within a 20km radius of Charters Towers.

 

Can you deliver outside of Charters Towers?

Yes, we are able to deliver outside of the local Charters Towers area. Get in contact with us for a customised quote.

 

Do you require a deposit to secure my booking?

Yes, we require a 25% deposit to secure your booking. This amount will be deducted off the total booking fee and due 7 days prior to the event.

 

How much notice do I need to give for a booking?

We recommend booking as soon as conveniently possible to avoid disappointment. However, we will do our best to accommodate last-minute requests based on availability.

 

What happens if an item gets damage?

Please contact us ASAP to advise of any lost or damaged products. Depending on the extent of the damage T.P.H. may keep the security deposit to cover replacement costs.

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